Privacy Policy
Australian Privacy Act 1988 (Cth) compliant
Last updated: February 2026
1. Introduction
Emma Paul Counselling is committed to protecting your privacy and handling personal information in a safe, respectful, and transparent manner. This Privacy Policy outlines how personal information is collected, used, stored, and disclosed.
2. Personal Information Collected
I may collect personal information including:
Name, contact details (email, phone)
Date of birth
Health and mental health information relevant to therapy
Appointment and billing information
Website enquiry information
Sensitive information is collected only with your consent and where necessary to provide services.
3. How Information Is Collected
Personal information may be collected:
Through website contact forms or email
During intake and therapy sessions
Through booking and payment systems
Via telehealth platforms
4. Use of Personal Information
Your information is used to:
Provide counselling and psychotherapy services
Communicate with you about appointments
Maintain clinical records
Meet legal, ethical, and professional obligations
5. Disclosure of Information
Your information will not be shared with third parties except:
With your consent
Where required by law
To prevent serious threat to life, health, or safety
For professional supervision (with identifying details removed where possible)
6. Storage and Security
Reasonable steps are taken to protect personal information from misuse, loss, or unauthorised access. Records are stored securely in electronic and/or paper form in accordance with professional standards.
7. Access and Correction
You may request access to your personal information or request corrections if information is inaccurate. Requests should be made in writing.
8. Cookies and Website Analytics
This website may use cookies or basic analytics to improve functionality and user experience. These do not identify you personally.
9. Retention of Records
Client records are retained for the period required under Australian law and professional guidelines, after which they are securely destroyed.
10. Complaints
If you have concerns about how your privacy has been handled, you may contact me directly.
You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
11. Contact
For privacy-related enquiries, please contact: